Refund Policy

Last updated: September 8, 2026

Digital purchases are final

Every video and bundle is described on its own page, with its runtime, resolution, cast, and a preview, before you buy. Because purchased videos are available to stream and download immediately, all sales are final and are not refundable, except in the cases below.

When we will refund

• You were charged more than once for the same item. We refund the duplicate charge in full.
• You were charged but the item never appeared in your library, and we cannot fix it. Contact us first — nearly all such cases are fixed within a day, without a refund being needed.
• A payment was charged to you without your authorisation. Contact us and your card issuer.

Requests must be made within 30 days of the charge, from the email address on the account, to [SUPPORT EMAIL]. Approved refunds go back to the original payment method and typically appear within 5–10 business days.

Not refundable

• A video removed from the Site after you bought it. The product is the downloadable file and the online library is a convenience (Terms of Service, Section 4). Content may have to be removed for legal or other reasons; your downloaded copy is unaffected, and no refund is due.
• Change of mind, or dissatisfaction with content that was described and previewed on its page.
• Inability to play a file on a particular device, where the file plays correctly on the Site.

Chargebacks

Please contact us before disputing a charge with your card issuer. A chargeback filed for a purchase that was delivered to your library may result in the affected videos being removed and the account being closed.

Playback issues

If a video will not play or download, contact us with your browser and device details. This is a support matter and is resolved as such; it is not grounds for a refund unless we are unable to make the item available to you.